IEC - International Electrotechnical Commission - ISO/IEC 20000-2:2012

Information technology -- Service management -- Part 2: Guidance on the application of service management systems

revised
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Organization: IEC - International Electrotechnical Commission
Publication Date: 14 February 2012
Status: revised
Page Count: 85
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
abstract:

ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1.
ISO/IEC 20000-2:2012 enables organizations and... View More

Document History

August 19, 2019
Information technology - Service management - Part 2: Guidance on the application of service management systems
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and...
ISO/IEC 20000-2:2012
February 14, 2012
Information technology -- Service management -- Part 2: Guidance on the application of service management systems
ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1. ISO/IEC 20000-2:2012 enables organizations and individuals...
December 14, 2005
Information technology -- Service management -- Part 2: Code of practice
ISO/IEC 20000-2:2005 represents an industry consensus on guidance to auditors and offers assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1....
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