IEC - International Electrotechnical Commission - ISO/IEC 20000-1:2005

Information technology -- Service management -- Part 1: Specification

revised
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Organization: IEC - International Electrotechnical Commission
Publication Date: 14 December 2005
Status: revised
Page Count: 16
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
abstract:

ISO/IEC 20000-1:2005 defines the requirements for a service provider to deliver managed services. It is based on BS 15000-2, which has been superseded.
It may be used

  1. by... View More

Document History

September 14, 2018
Information technology - Service management - Part 1: Service management system requirements
ISO/IEC 20000-1:2018 This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified...
April 18, 2011
Information technology - Service management - Part 1: Service management system requirements
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an...
ISO/IEC 20000-1:2005
December 14, 2005
Information technology -- Service management -- Part 1: Specification
ISO/IEC 20000-1:2005 defines the requirements for a service provider to deliver managed services. It is based on BS 15000-2, which has been superseded. It may be used by businesses that are going out...
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