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Managing Customer Relationships through Mobile Medium — Underlying Issues and Opportunities
2006 Edition, Volume 6, January 1, 2006 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

Although customer relationship management (CRM) is currently gaining widespread popularity in several disciplines and industries, mobile medium as an element of CRM is rarely taken into consideration. The purpose of this study is twofold. First, to guarantee a...

Data Security Issues in Deep Learning: Attacks, Countermeasures, and Opportunities
2019 Edition, Volume 57, November 1, 2019 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

Benefiting from the advancement of algorithms in massive data and powerful computing resources, deep learning has been explored in a wide variety of fields and produced unparalleled performance results. It plays a vital role in daily applications and is also subtly changing the...

Customer Value Analysis Based on Python Crawler
2019 Edition, June 1, 2019 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

Customer value analysis is an important work in customer relationship management. In this paper, we use ABC classification, RFM (Recency, Frequency, Monetary) model and K-means clustering method to analyze the customer value. First, we use python language to...

Inventory-Constrained Throughput Optimization for Stochastic Customer Orders
Volume PP - IEEE - Institute of Electrical and Electronics Engineers, Inc.

Inventory-production coordination for customer orders is becoming increasingly important for companies to increase customer responsiveness and achieve economic purposes. In this paper, the joint optimization of inventory and production is considered for stochastic...

Video Analytics for Customer Emotion and Satisfaction at Contact Centers
Volume PP - IEEE - Institute of Electrical and Electronics Engineers, Inc.

Due to the high levels of competition in a global market, companies have put more emphasis on building strong customer relationships and increasing customer satisfaction levels. With technological improvements in information and communication technologies, a...

Smart Mobility: Issues and Opportunities
2017 Edition, August 1, 2017 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

Provides an abstract of the tutorial presentation and may include a brief professional biography of the presenter. The complete presentation was not made available for publication as part of the conference proceedings.

Value Co-creation in Wine Logistics: The Case of DARTESS
Volume PP - IEEE - Institute of Electrical and Electronics Engineers, Inc.

Logistics innovations are dependent on technology and standardization. However moch of this relationship has focused on technical aspects. Associated transformation in organizational processes and co-creation designs can benefit these innovations. On this paper we provide the...

Managing Online Channel and Optimization in Supply Chain Systems With Different Channel Leaderships
Volume PP - IEEE - Institute of Electrical and Electronics Engineers, Inc.

In supply chain systems, with the rapid growth of electronic commerce, a lot of firms are puzzled with the issue about how to best manage the distribution channels. In this article, we study the online channel management, pricing and coordination (i.e., optimization) in supply...

AI-Enabled Future Wireless Networks: Challenges, Opportunities, and Open Issues
2019 Edition, Volume 14, September 1, 2019 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

An expected plethora of demanding services and use cases mandates a revolutionary shift in the way future wireless network resources are managed. Indeed, when application requirements for tight quality of service (QoS) are combined with increased network complexity, legacy...

Resource Mobility in Space Information Networks: Opportunities, Challenges, and Approaches
Volume PP - IEEE - Institute of Electrical and Electronics Engineers, Inc.

Space information networks (SINs) have been designed to achieve agile acquisition, transmission, and processing of space information. Compared to traditional terrestrial communication networks comprised of mobile users and fixed resources, SINs are characterized by resource...

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