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Customer-Centric Service Provider Architecture for the R&E Community
2016 Edition, December 1, 2016 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

The need for customer-centric agile integrated environment offered in an on-demand self-service manner challenges the traditional R&E operations support systems. The service provider architecture proposed in this...

Communication Mechanisms for Service-Centric Networking
2020 Edition, January 1, 2020 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

L-SCN is a two-layered Service-Centric Networking (SCN) architecture. The L-SCN design splits the network into domains and specifies communication protocols for service provider information propagation. Nodes in a domain receive substantial...

Customer-centric optimal resource reconfiguration for service outlets
2009 Edition, July 1, 2009 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

How to optimally configure its service resources is always a key for the service providers to improve efficiency and quality of service. Fail to optimize service capability often causes long queues in many on-site service outlets, for...

UCSOA: User-Centric Service-Oriented Architecture
2006 Edition, October 1, 2006 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

This paper introduces a new user-centric service-oriented architecture (UCSOA) that allows end users to compose applications. UCSOA is an extension of consumer-centric service-oriented architecture (CCSOA), which is an extension of conventional SOA....

Service-centric networks
1998 Edition, Volume 3, July 1, 1998 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

At present, competition and the latest network technologies threaten the profit margins of telecommunications providers. New services, however, represent an important prospect for increased revenue. To capitalize on this opportunity, new services must...

Application-centric Cloud management
2011 Edition, December 1, 2011 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

In recent years most of the cloud computing community adopt an infrastructure centric approach to optimize the cost of cloud resources considering both Cloud Computing Service Users(CCSU) and Cloud Computing Service Providers(CCSP). In this paper we...

Exploration of service-centric factors in telecom industry of Kuwait
2017 Edition, November 1, 2017 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

There have been drastic changes in telecom industry during the past decade. Likewise, the competition amongst the Telecom Service Providers (TSPs) has also been augmented unprecedentedly. To gain competitive advantage and survive inside telecom market, no...

Building Conversational Interface for Customer Support Applied to Open Campus an Open Online Course Provider
2019 Edition, Volume 2161-377X, July 1, 2019 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

A conversational interface is an application that interacts with users using natural language in a similar way to imitate a technical support representative. The goal is to minimize customer service costs and ensure users get common, cheaply and fast responses. In this work, we...

Customer-oriented GMPLS service management
2004 Edition, January 1, 2004 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

The concept of generalized multi-protocol label switching (GMPLS) is an emerging control technology applied on different types of networks. It uses the same IP control plane (signaling and routing) in packet-based, TDM, as well as in optical switched networks. In this paper, we...

An Edge Computing Service Model Based on Information-Centric Networking
2019 Edition, December 1, 2019 - IEEE - Institute of Electrical and Electronics Engineers, Inc.

In edge computing scenarios, the computing service provider needs to be selected according to the edge server and network status. In the TCP/IP architecture, edge computing applications rely on centralized proxy servers to select an appropriate edge server,...

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