IEEE - Institute of Electrical and Electronics Engineers, Inc. - Assessing and Improving SLAs for IT Service Providers, Linking Theory with Business

2013 Palestinian International Conference on Information and Communication Technology (PICICT)

Author(s): R. M. Abushaban
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 April 2013
Conference Location: Gaza, Palestinian Authority
Conference Date: 15 April 2013
Page(s): 43 - 50
ISBN (CD): 978-0-7695-4984-2
ISBN (Paper): 978-1-4799-0137-1
DOI: 10.1109/PICICT.2013.18
Regular:

IT within organizations has changed from being a support area into playing a strategic and functional role that non-IT organizations could not maintain on their own, thus IT functions were... View More

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