IEEE - Institute of Electrical and Electronics Engineers, Inc. - The Concept, Model and Function Expression about Patient Perceived Value

2011 International Conference on Management and Service Science (MASS 2011)

Author(s): Yaohui Wang ; Haixiao Chen
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 August 2011
Conference Location: Wuhan, China, China
Conference Date: 12 August 2011
Page(s): 1 - 4
ISBN (CD): 978-1-4244-6580-4
ISBN (Electronic): 978-1-4244-6581-1
ISBN (Paper): 978-1-4244-6579-8
DOI: 10.1109/ICMSS.2011.5999103
Regular:

Based on the research on customer perceived value, this paper proposed the concept of patient perceived value (PPV) in medical service. Then, we constructed the model of PPV and studied about the... View More

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