IEEE - Institute of Electrical and Electronics Engineers, Inc. - A fuzzy hypothesis test based model for customer satisfaction measurement (Case study in PARS KHODRO CO)

2011 IEEE International Conference on Fuzzy Systems (FUZZ-IEEE)

Author(s): Borjalilu, N. ; Zowghi, M. ; Jahromi, A.E.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2011
Conference Location: Taipei, Taiwan, Taiwan
Conference Date: 27 June 2011
Page(s): 564 - 571
ISBN (Electronic): 978-1-4244-7317-5
ISBN (Paper): 978-1-4244-7315-1
ISBN (Online): 978-1-4244-7316-8
ISSN (Paper): 1098-7584
ISSN (Online): 1098-7584
DOI: 10.1109/FUZZY.2011.6007316
Regular:

The article proposes a model for customer satisfaction measuring, which is adapted to use in automobile industries. The proposed methodology evaluates the satisfaction level of a set of customers... View More

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