IEEE - Institute of Electrical and Electronics Engineers, Inc. - A model of service value co-creation based on a new concept of service fields in service systems

2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011)

Author(s): Qi Zhang ; Kosaka, M. ; Yabutani, T.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2011
Conference Location: Tianjin, China, China
Conference Date: 25 June 2011
Page(s): 1 - 6
ISBN (CD): 978-1-61284-309-4
ISBN (Electronic): 978-1-61284-311-7
ISBN (Paper): 978-1-61284-310-0
ISSN (CD): 2161-1890
ISSN (Paper): 2161-1890
DOI: 10.1109/ICSSSM.2011.5959460
Regular:

Service value, which gives users satisfaction for provided services, depends on the situation, user characteristics, and user objectives in seeking the service. Vargo proposed Service Dominant... View More

Advertisement