IEEE - Institute of Electrical and Electronics Engineers, Inc. - Research on the optimization of service interface faced the competitive advantage

2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011)

Author(s): Huibin Guo
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2011
Conference Location: Tianjin, China, China
Conference Date: 25 June 2011
Page(s): 1 - 5
ISBN (CD): 978-1-61284-309-4
ISBN (Electronic): 978-1-61284-311-7
ISBN (Paper): 978-1-61284-310-0
ISSN (CD): 2161-1890
ISSN (Paper): 2161-1890
DOI: 10.1109/ICSSSM.2011.5959389
Regular:

Service Interface, which already exceeds the definition of service engagement, has been evolving to one of the key components to service industry in terms of enhancing competitive edge. Based on... View More

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