IEEE - Institute of Electrical and Electronics Engineers, Inc. - A new chart for monitoring service process with unknown distribution

2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011)

Author(s): Su-Fen Yang ; Ying-Chao Hung ; Tsung-Chi Cheng ; Wen-Chi Tsai ; Cheng, S.W.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2011
Conference Location: Tianjin, China, China
Conference Date: 25 June 2011
Page(s): 1 - 5
ISBN (CD): 978-1-61284-309-4
ISBN (Electronic): 978-1-61284-311-7
ISBN (Paper): 978-1-61284-310-0
ISSN (CD): 2161-1890
ISSN (Paper): 2161-1890
DOI: 10.1109/ICSSSM.2011.5959312
Regular:

Control charts are effective tools in monitoring both the manufacturing processes and the service processes. Many service processes data came from a process with non-normal distribution or unknown... View More

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