IEEE - Institute of Electrical and Electronics Engineers, Inc. - The impact of business process modularity on relational contract in the outsourcing of two business processes

2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011)

Author(s): Hui Wang ; Wenhua Hou
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2011
Conference Location: Tianjin, China, China
Conference Date: 25 June 2011
Page(s): 1 - 6
ISBN (CD): 978-1-61284-309-4
ISBN (Electronic): 978-1-61284-311-7
ISBN (Paper): 978-1-61284-310-0
ISSN (CD): 2161-1890
ISSN (Paper): 2161-1890
DOI: 10.1109/ICSSSM.2011.5959309
Regular:

How to successfully govern the alliances of business process outsourcing (BPO) is worthy of research. This paper studies the impact of business process modularity on relational contract when two... View More

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