A campus bus network design and evaluation, taking Tsinghua University as an example, is investigated in this paper. To minimize the total cost for both passengers and operator, the campus bus system planning in a sequential approach is discussed, including the route network design, headway (i.e., t...

Quality function deployment (QFD) is a well-known customer-oriented product design methodology. Rating the final importance of customer requirements (CRs) is really a very essential starting point in the implementation of QFD, since it largely affects the target setting value of design requirements....

Due to pressures from both energy and environment, electric vehicles (EVs) and their related technologies have experienced considerable achievements in China in recent years. This paper firstly presents the EV development status in China with key statistics including EV market status, mainstream tec...

eCRM ties customer relationship management with e-business. Very often, eCRM is interfaced with other information systems to form a seamless integration and interchange of information both inside and outside an organization-a work flow management system. This integration of business partners, suppli...

A household satisfaction index (HSI) model based on the American customer satisfaction index (ACSI) model was fit to the housing industry in China and used with the software LISREL to measure the HSI in Beijing. Specifically, the empirical study analyzes the HSI of low-priced housing in Beijing. The...