IEEE - Institute of Electrical and Electronics Engineers, Inc. - IT Governance in Post-Adoption Stages of CRM Diffusion: An Institutional Perspective

2010 Fourth International Conference on Mangement of E-Commerce and E-Government (ICMeCG)

Author(s): Shutao Dong
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 October 2010
Conference Location: Chengdu, Sichuan, China, China
Conference Date: 23 October 2010
Page(s): 287 - 292
ISBN (Paper): 978-1-4244-8507-9
DOI: 10.1109/ICMeCG.2010.67
Regular:

Drawing upon the structuration theory of technology assimilation and the literature on IT governance, this study develops a conceptual model to examine the role of IT governance in post-adoption... View More

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