IEEE - Institute of Electrical and Electronics Engineers, Inc. - A conceptual framework on the adoption of new service development tools and techniques in service firms

2010 Portland International Conference on Management of Engineering & Technology (PICMET)

Author(s): Jin Dayu ; Chai Kah Hin ; Tan Kay Chuan
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 July 2010
Conference Location: Phuket, Thailand, Thailand
Conference Date: 18 July 2010
Page(s): 1 - 9
ISBN (CD): 978-1-890843-21-2
ISBN (Paper): 978-1-4244-8203-0
Regular:

Over the past few years, various new service development tools and techniques have been developed. However, little is known regarding the factors influencing their adoption. The objective of this... View More

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