IEEE - Institute of Electrical and Electronics Engineers, Inc. - An Analysis Method for Service Process Considering Resource Operation Rules

2010 IEEE Second International Conference on Social Computing (SocialCom)

Author(s): Tomiyama, T. ; Sato, T.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 August 2010
Conference Location: Minneapolis, MN, USA, USA
Conference Date: 20 August 2010
Page(s): 595 - 600
ISBN (CD): 978-0-7695-4211-9
ISBN (Paper): 978-1-4244-8439-3
DOI: 10.1109/SocialCom.2010.93
Regular:

Any company that provides a product or a service should analyze the consumer's requirements and design service processes. Service science or service designing tools help designers analyze... View More

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