IEEE - Institute of Electrical and Electronics Engineers, Inc. - An Empirical Research on Internal Service Quality of E-Government Based on Structural Equation Model

2010 International Conference on E-Business and E-Government (ICEE)

Author(s): Dengfeng Xu
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 May 2010
Conference Location: Guangzhou, China, China
Conference Date: 7 May 2010
Page(s): 443 - 446
ISBN (CD): 978-0-7695-3997-3
ISBN (Electronic): 978-1-4244-6647-4
DOI: 10.1109/ICEE.2010.120
Regular:

This research explores the relationship among various factors of internal service quality of e-government. We hypothesized that the soft environment, the hard environment and job satisfaction have... View More

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