IEEE - Institute of Electrical and Electronics Engineers, Inc. - Design Service Level Agreements in Outsourcing Contracts

2010 International Conference on Management and Service Science (MASS 2010)

Author(s): Jinmei Huai
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 August 2010
Conference Location: Wuhan, China, China
Conference Date: 24 August 2010
Page(s): 1 - 4
ISBN (CD): 978-1-4244-5326-9
ISBN (Paper): 978-1-4244-5325-2
DOI: 10.1109/ICMSS.2010.5577788
Regular:

This paper took an in-depth look at service level agreements in outsourcing context. Service level agreements play an important role to guide outsourcing management to eliminate outsourcing risk.... View More

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