IEEE - Institute of Electrical and Electronics Engineers, Inc. - An applied research of the multi-level fuzzy evaluation method in the taxi passenger satisfaction evaluation

2010 International Conference on Machine Learning and Cybernetics (ICMLC)

Author(s): Peng-Fei Shang ; Li-Hong Ma ; Tie-Ke Li
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 July 2010
Conference Location: Qingdao, China, China
Conference Date: 11 July 2010
Volume: 2
Page(s): 601 - 606
ISBN (CD): 978-1-4244-6525-5
ISBN (Electronic): 978-1-4244-6527-9
ISBN (Paper): 978-1-4244-6526-2
DOI: 10.1109/ICMLC.2010.5580545
Regular:

The limitation of the existing customer satisfaction evaluation methods was pointed out based on a comprehensive analysis of traditional methods. To resolve the problem, a multi-stage fuzzy... View More

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