IEEE - Institute of Electrical and Electronics Engineers, Inc. - A framework of applying importance-performance analysis and a signed fuzzy measure to evaluate hospital service quality

2010 International Conference on Machine Learning and Cybernetics (ICMLC)

Author(s): Jiunn-I Shieh
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 July 2010
Conference Location: Qingdao, China, China
Conference Date: 11 July 2010
Volume: 5
Page(s): 2,360 - 2,365
ISBN (CD): 978-1-4244-6525-5
ISBN (Electronic): 978-1-4244-6527-9
ISBN (Paper): 978-1-4244-6526-2
DOI: 10.1109/ICMLC.2010.5580666
Regular:

By meeting potential demands of various kinds of the patients, the management team of hospital can attract and then retain as many patients as possible. Therefore, it is important to improve the... View More

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