IEEE - Institute of Electrical and Electronics Engineers, Inc. - Challenges in Adopting and Integrating ITIL and CMMi in ICT Division of a Public Utility Company

2010 Second International Conference on Computer Engineering and Applications (ICCEA)

Author(s): Latif, A.A. ; Din, M.M. ; Ismail, R.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 March 2010
Conference Location: Bali Island, Indonesia, Indonesia
Conference Date: 19 March 2010
Volume: 1
Page(s): 81 - 86
ISBN (Electronic): 978-1-4244-6080-9
ISBN (Paper): 978-1-4244-6079-3
DOI: 10.1109/ICCEA.2010.279
Regular:

A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and... View More

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