IEEE - Institute of Electrical and Electronics Engineers, Inc. - Does Live Help Service Matter? An Empirical Test of the DeLone and McLean's Extended Model in the E-Service Context

2010 43rd Hawaii International Conference on System Sciences (HICSS)

Author(s): Jingjun Xu ; Benbasat, I. ; Cenfetelli, R.T.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2010
Conference Location: Honolulu, Hawaii, USA, USA
Conference Date: 5 January 2010
Page(s): 1 - 10
ISBN (Electronic): 978-1-4244-5510-2
ISBN (Paper): 978-1-4244-5509-6
ISSN (Paper): 1530-1605
DOI: 10.1109/HICSS.2010.158
Regular:

With the increasing prevalence of online shopping, many companies have begun to provide "live help" functions on their Web sites to facilitate interactions between online consumers and customer... View More

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