IEEE - Institute of Electrical and Electronics Engineers, Inc. - Dynamic analysis of customer needs using fuzzy Markov chain and fuzzy weighted average methods

2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

Author(s): C. K. Kwong ; Huimin Jiang ; R. Aydin
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 December 2016
Conference Location: Bali, Indonesia
Conference Date: 4 December 2016
Page(s): 1,605 - 1,609
ISBN (Electronic): 978-1-5090-3665-3
ISBN (USB): 978-1-5090-3664-6
ISSN (Electronic): 2157-362X
DOI: 10.1109/IEEM.2016.7798148
Regular:

Quality function deployment (QFD) is a well-known method of developing customer-oriented products for satisfying customer needs (CNs). One important process of QFD is to determine importance... View More

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