IEEE - Institute of Electrical and Electronics Engineers, Inc. - Measuring service productivity and complexity in medical rescue services

2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

Author(s): M. Harlacher ; A. Petz ; P. Przybysz ; S. Mütze-Niewöhner ; C. M. Schlick
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 December 2016
Conference Location: Bali, Indonesia
Conference Date: 4 December 2016
Page(s): 562 - 566
ISBN (Electronic): 978-1-5090-3665-3
ISBN (USB): 978-1-5090-3664-6
ISSN (Electronic): 2157-362X
DOI: 10.1109/IEEM.2016.7797938
Regular:

The increasing importance of services in high-wage countries calls for a detailed examination of service productivity and complexity in current research projects. This paper describes the... View More

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