IEEE - Institute of Electrical and Electronics Engineers, Inc. - Passengers' anxiety about using the London Underground

2016 IEEE International Conference on Intelligent Rail Transportation (ICIRT)

Author(s): Jisun Kim ; Olinkha Gustafson-Pearce
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 August 2016
Conference Location: Birmingham, UK
Conference Date: 23 August 2016
Page(s): 165 - 169
ISBN (Electronic): 978-1-5090-1555-9
DOI: 10.1109/ICIRT.2016.7588727
Regular:

As the recognition of public transport system as a service is growing, the importance of customer satisfaction through enhancing customer experience has drawn more attention. Safety and comfort... View More

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