IEEE - Institute of Electrical and Electronics Engineers, Inc. - Reducing Operational Downtime in Service Processes: A Six Sigma Case Study

2016 International Conference on Industrial Engineering, Management Science and Applications (ICIMSA)

Author(s): Raid Al-Aomar ; Saeed Aljeneibi ; Shereen Almazroui
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 May 2016
Conference Location: Jeju, South Korea
Conference Date: 23 May 2016
Page(s): 1 - 5
ISBN (Electronic): 978-1-5090-1671-6
DOI: 10.1109/ICIMSA.2016.7504029
Regular:

This paper presents a Six Sigma approach for reducing operational downtime in service processes. The objective is to improve and bring betterment in the service processes for timely delivery of... View More

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