IEEE - Institute of Electrical and Electronics Engineers, Inc. - Lean continuous improvement to information technology service management implementation: Projection of ITIL framwork

2016 International Conference on Information Technology for Organizations' Development (IT4OD)

Author(s): Wadie Berrahal ; Rabia Marghoubi
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 March 2016
Conference Location: Fez, Morocco
Conference Date: 30 March 2016
Page(s): 1 - 6
ISBN (Electronic): 978-1-4673-7689-1
DOI: 10.1109/IT4OD.2016.7479279
Regular:

This paper proposes a model, a viewing perspective, for successful Implementation of an Information Technology Service Management (ITSM), in focus on the frameworks of best practices for... View More

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