IEEE - Institute of Electrical and Electronics Engineers, Inc. - Structure, Content and Use of IT Service Catalogs -- Empirical Analysis and Development of a Maturity Model

2016 49th Hawaii International Conference on System Sciences (HICSS)

Author(s): Felicitas Nord ; Regine Dorbecker ; Tilo Bohmann
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2016
Conference Location: Koloa, HI, USA
Conference Date: 5 January 2016
Page(s): 1,642 - 1,651
ISBN (Electronic): 978-0-7695-5670-3
ISSN (Paper): 1530-1605
DOI: 10.1109/HICSS.2016.207
Regular:

IT service catalogs are a pivotal element for managing IT services in many organizations, in accordance with common practice IT service management frameworks such as the IT Infrastructure Library.... View More

Advertisement