IEEE - Institute of Electrical and Electronics Engineers, Inc. - Solving Employee Timetabling in a Call Center of a Telecommunications Company in Mexico with Simulated Annealing

2009 Eighth Mexican International Conference on Artificial Intelligence (MICAI)

Author(s): Rangel-Valdez, N. ; Torres-Jimenez, J.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 November 2009
Conference Location: Guanajuato, Guanajuato, Mexico, Mexico
Conference Date: 9 November 2009
Page(s): 170 - 175
ISBN (Paper): 978-0-7695-3933-1
DOI: 10.1109/MICAI.2009.14
Regular:

Timetabling is a problem that arises in many application areas such as telecommunications. Call-Center enterprises are companies that search for schedules that minimize the resources spent to... View More

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