IEEE - Institute of Electrical and Electronics Engineers, Inc. - An Application of SMS Technology for Customer Service Centre

2009 International Conference of Soft Computing and Pattern Recognition (SOCPAR)

Author(s): Idris, A. ; Basari, A. ; Zubir, N.H.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 December 2009
Conference Location: Malacca, Malaysia, Malaysia
Conference Date: 4 December 2009
Page(s): 633 - 636
ISBN (CD): 978-0-7695-3879-2
ISBN (Paper): 978-1-4244-5330-6
DOI: 10.1109/SoCPaR.2009.124
Regular:

SMS technology is designed originally as a communication tool between a service provider and its users. However in the last few years this technology has allowed users to communicate among them.... View More

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