IEEE - Institute of Electrical and Electronics Engineers, Inc. - Building a consumer experience framework in the housing refurbishment service industry

2009 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

Author(s): Ching-Yu Lien ; Chih-Wen Huang
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 December 2009
Conference Location: Hong Kong, China, China
Conference Date: 8 December 2009
Page(s): 727 - 733
ISBN (CD): 978-1-4244-4870-8
ISBN (Paper): 978-1-4244-4869-2
DOI: 10.1109/IEEM.2009.5373225
Regular:

The objective of this study is to apply concepts of consumer experience, using qualitative analysis, to construct a new theoretical framework for the housing refurbishment service industry and to... View More

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