IEEE - Institute of Electrical and Electronics Engineers, Inc. - Empirical assessment of an integrative service design framework

2009 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

Author(s): Qi Zhou ; Kay Chuan Tan
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 December 2009
Conference Location: Hong Kong, China, China
Conference Date: 8 December 2009
Page(s): 1,297 - 1,301
ISBN (CD): 978-1-4244-4870-8
ISBN (Paper): 978-1-4244-4869-2
DOI: 10.1109/IEEM.2009.5373017
Regular:

Building on previous service design theories, the authors propose an integrative framework for service design. Through an extensive literature review and qualitative fieldwork in eight Asian... View More

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