IEEE - Institute of Electrical and Electronics Engineers, Inc. - Integrating IT Service Management within the Enterprise Architecture

2009 Fourth International Conference on Software Engineering Advances (ICSEA)

Author(s): Correia, A. ; Abreu, F.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 September 2009
Conference Location: Porto, Portugal, Portugal
Conference Date: 20 September 2009
Page(s): 553 - 558
ISBN (CD): 978-0-7695-3777-1
ISBN (Paper): 978-1-4244-4779-4
DOI: 10.1109/ICSEA.2009.87
Regular:

Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studies the relationship... View More

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