IEEE - Institute of Electrical and Electronics Engineers, Inc. - Guaranteeing service availability in SLAs; a study of the risk associated with contract period and failure process

2009 IEEE Latin-American Conference on Communications (LATINCOM)

Author(s): A.J. Gonzalez ; B.E. Helvik
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 September 2009
Conference Location: Medellin, Colombia
Conference Date: 10 September 2009
Page(s): 1 - 6
ISBN (CD): 978-1-4244-4388-8
ISBN (Paper): 978-1-4244-4387-1
ISSN (Paper): 2330-989X
DOI: 10.1109/LATINCOM.2009.5304893
Regular:

Service level agreements (SLAs) are a common means to define the obligations of network/service providers and users in business relationships. The terms that define the guaranteed availability for... View More

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