IEEE - Institute of Electrical and Electronics Engineers, Inc. - Empirical Study on Electric Power Customer Satisfaction Based on Kano Model

2009 IITA International Conference on Services Science, Management and Engineering (SSME)

Author(s): Shuai Lin ; Dongxiao Niu
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 July 2009
Conference Location: Zhangjiajie, China, 09PR3729
Conference Date: 11 July 2009
Page(s): 136 - 139
ISBN (Paper): 978-0-7695-3729-0
DOI: 10.1109/SSME.2009.103
Regular:

Kano customer satisfaction model is used to positively explore the customer satisfaction system of service. In this essay,Kano model is applied to a Tonghua (Jilin, China) electric power company.... View More

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