IEEE - Institute of Electrical and Electronics Engineers, Inc. - Multi-tenant solution for IT service management: A quantitative study of benefits

2009 IFIP/IEEE International Symposium on Integrated Network Management (IM)

Author(s): Shwartz, L. ; Diao, Y. ; Grabarnik, G.Ya.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2009
Conference Location: New York, NY, USA, USA
Conference Date: 1 June 2009
Page(s): 721 - 731
ISBN (CD): 978-1-4244-3487-9
ISBN (Paper): 978-1-4244-3486-2
DOI: 10.1109/INM.2009.5188879
Regular:

The very competitive business climate dictates efficient and cost effective delivery and support of IT services. Compounded by complexity of IT environments and criticality of IT to business... View More

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