IEEE - Institute of Electrical and Electronics Engineers, Inc. - Towards an optimized model of incident ticket correlation

2009 IFIP/IEEE International Symposium on Integrated Network Management (IM)

Author(s): Marcu, P. ; Grabarnik, G. ; Luan, L. ; Rosu, D. ; Shwartz, L. ; Ward, C.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2009
Conference Location: New York, NY, USA, USA
Conference Date: 1 June 2009
Page(s): 569 - 576
ISBN (CD): 978-1-4244-3487-9
ISBN (Paper): 978-1-4244-3486-2
DOI: 10.1109/INM.2009.5188863
Regular:

In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident and Problem Management are two of the Service Operation processes in the IT Infrastructure... View More

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