IEEE - Institute of Electrical and Electronics Engineers, Inc. - Business-impact analysis and simulation of critical incidents in IT service management

2009 IFIP/IEEE International Symposium on Integrated Network Management (IM)

Author(s): Bartolini, C. ; Stefanelli, C. ; Tortonesi, M.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2009
Conference Location: New York, NY, USA, USA
Conference Date: 1 June 2009
Page(s): 9 - 16
ISBN (CD): 978-1-4244-3487-9
ISBN (Paper): 978-1-4244-3486-2
DOI: 10.1109/INM.2009.5188781
Regular:

Service disruptions can have a considerable impact on business operations of IT support organizations, thus calling for the implementation of efficient incident management and service restoration... View More

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