IEEE - Institute of Electrical and Electronics Engineers, Inc. - Statistical process control techniques for service processes: a review

2009 6th International Conference on Service Systems and Service Management (ICSSSM)

Author(s): Xianghui Ning ; Yanfen Shang ; Fugee Tsung
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2009
Conference Location: Xiamen, China, China
Conference Date: 8 June 2009
Page(s): 927 - 931
ISBN (CD): 978-1-4244-3662-0
ISBN (Paper): 978-1-4244-3661-3
DOI: 10.1109/ICSSSM.2009.5175015
Regular:

Statistical process control techniques that originated in manufacturing have been used in a variety of service processes in recent decades. This paper reviews SPC techniques that are applied to... View More

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