IEEE - Institute of Electrical and Electronics Engineers, Inc. - Theories and principles of designing lean service process

2009 6th International Conference on Service Systems and Service Management (ICSSSM)

Author(s): Wei, J.C.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2009
Conference Location: Xiamen, China, China
Conference Date: 8 June 2009
Page(s): 821 - 826
ISBN (CD): 978-1-4244-3662-0
ISBN (Paper): 978-1-4244-3661-3
DOI: 10.1109/ICSSSM.2009.5174994
Regular:

Service industries accounted for 84% of U.S. employment in December 2007. If banishing waste is the core value and mission of Lean, what would be the opportunity cost of delayed diffusion of Lean... View More

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