IEEE - Institute of Electrical and Electronics Engineers, Inc. - Employee engagement and personal performance in hotel service industry of China

2009 6th International Conference on Service Systems and Service Management (ICSSSM)

Author(s): Hui Zeng ; Xiang Zhou ; Jing-lun Han
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2009
Conference Location: Xiamen, China, China
Conference Date: 8 June 2009
Page(s): 710 - 715
ISBN (CD): 978-1-4244-3662-0
ISBN (Paper): 978-1-4244-3661-3
DOI: 10.1109/ICSSSM.2009.5174973
Regular:

To investigate the status of employee engagement and its effects on service performance in China hotel industry, the total of 402 samples are collected from full-time employees in 8 hotels in... View More

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