IEEE - Institute of Electrical and Electronics Engineers, Inc. - Analysis on the distortion problem of reputation signal under the background of crisis

2009 6th International Conference on Service Systems and Service Management (ICSSSM)

Author(s): Jiang, T. ; Xu, J.F.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2009
Conference Location: Xiamen, China, China
Conference Date: 8 June 2009
Page(s): 636 - 640
ISBN (CD): 978-1-4244-3662-0
ISBN (Paper): 978-1-4244-3661-3
DOI: 10.1109/ICSSSM.2009.5174960
Regular:

Reputation management is an important focus in the fields of CRM and PRM. This article focused on the problem of reputation distortion as an outside signal. Based on information dissymmetry, this... View More

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