IEEE - Institute of Electrical and Electronics Engineers, Inc. - Identification of postponement point in service delivery process: A description model

2009 6th International Conference on Service Systems and Service Management (ICSSSM)

Author(s): Daijian Tang ; Jue Chen
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2009
Conference Location: Xiamen, China, China
Conference Date: 8 June 2009
Page(s): 335 - 339
ISBN (CD): 978-1-4244-3662-0
ISBN (Paper): 978-1-4244-3661-3
DOI: 10.1109/ICSSSM.2009.5174904
Regular:

The paper intended to apply the postponement theory which had been wildly practiced in manufacture sector, into the operation of services, and propose an understanding of CODP in service provision... View More

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