IEEE - Institute of Electrical and Electronics Engineers, Inc. - Empirical research on satisfaction to government service quality

2009 6th International Conference on Service Systems and Service Management (ICSSSM)

Author(s): Xiaohong Yang ; Yali Zhang ; Chunli Zhou
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2009
Conference Location: Xiamen, China, China
Conference Date: 8 June 2009
Page(s): 68 - 71
ISBN (CD): 978-1-4244-3662-0
ISBN (Paper): 978-1-4244-3661-3
DOI: 10.1109/ICSSSM.2009.5174857
Regular:

In the course of constructing service government, service concept should be formed and service quality should be improved. On the basis of customer satisfaction theory, this paper researches on... View More

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