IEEE - Institute of Electrical and Electronics Engineers, Inc. - Benchmarking Technique in E-Business Using the Galileo Method

2009 42nd Hawaii International Conference on System Sciences (HICSS)

Author(s): Cheul Rhee ; Junghoon Moon ; Sanders, G.L. ; Youngchan Choe
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2009
Conference Location: Waikoloa, Hawaii, USA, USA
Conference Date: 5 January 2009
Page(s): 1 - 10
ISBN (Paper): 978-0-7695-3450-3
ISSN (Paper): 1530-1605
DOI: 10.1109/HICSS.2009.88
Regular:

We propose a benchmarking technique that is combined with customer's cognitive structures. Customer's cognitive structures are determined using a multi-dimensional scaling tool that has been often... View More

Advertisement