IEEE - Institute of Electrical and Electronics Engineers, Inc. - Measuring Perceived Quality and Satisfaction of ERP Systems: An Empirical Study with Customers of a Brazilian Software Company

2009 42nd Hawaii International Conference on System Sciences (HICSS)

Author(s): Leite, R.S. ; de Carvalho, R.B. ; Filho, C.G.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2009
Conference Location: Waikoloa, Hawaii, USA, USA
Conference Date: 5 January 2009
Page(s): 1 - 8
ISBN (Paper): 978-0-7695-3450-3
ISSN (Paper): 1530-1605
DOI: 10.1109/HICSS.2009.304
Regular:

The main objective of this research is to develop a scale to measure perceived quality of ERP (Enterprise Resource Planning) Systems. The exploratory stage of the research involved in-depth... View More

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