IEEE - Institute of Electrical and Electronics Engineers, Inc. - Improving user complaint management system and satisfaction level via reader-friendly linguistic features

2015 International Symposium on Mathematical Sciences and Computing Research (iSMSC)

Author(s): Zurah Binti Abu ; Fadilah Ezlina Binti Shahbudin ; Mastura Binti Mansor ; Nurul Zahirah Binti Abd Rahim ; Nur Aqilah Binti Norwahi
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 May 2015
Conference Location: Ipon, Malaysia
Conference Date: 19 May 2015
Page(s): 269 - 273
ISBN (Electronic): 978-1-4799-7896-0
DOI: 10.1109/ISMSC.2015.7594064
Regular:

This survey was done due to high non-satisfaction level of a usage system, known as e-Aduan, an electronic system used to generate electrical, mechanical, telecommunication, civil, landscape,... View More

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