IEEE - Institute of Electrical and Electronics Engineers, Inc. - Validating logistics service quality scale in East Java Industries

2015 Joint International Conference on Electric Vehicular Technology (ICEVT) and Industrial, Mechanical, Electrical and Chemical Engineering (IMECE)

Author(s): Annisa Kesy Garside
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 November 2015
Conference Location: Surakarta, Indonesia
Conference Date: 4 November 2015
Page(s): 70 - 75
ISBN (Electronic): 978-1-4673-8504-6
DOI: 10.1109/ICEVTIMECE.2015.7496658
Regular:

The purpose of this research is to validate logistics service quality (LSQ) scale proposed by Mentzer, Flint, and Kent (MFK) to measure logistics service provided by 3PL provider in East Java,... View More

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