IEEE - Institute of Electrical and Electronics Engineers, Inc. - Emotion recognition from helpdesk messages

2015 7th International Congress on Ultra Modern Telecommunications and Control Systems and Workshops (ICUMT)

Author(s): Lukas Povoda ; Akshaj Arora ; Sahitya Singh ; Radim Burget ; Malay Kishore Dutta
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 October 2015
Conference Location: Brno, Czech Republic
Conference Date: 6 October 2015
Page(s): 310 - 313
ISBN (Electronic): 978-1-4673-9283-9
ISBN (USB): 978-1-4673-9282-2
ISSN (Electronic): 2157-0221
DOI: 10.1109/ICUMT.2015.7382448
Regular:

This paper describes system for emotion recognition which can be used to determine the priority of messages on the first level of helpdesk services. An algorithm used in this paper uses artificial... View More

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