IEEE - Institute of Electrical and Electronics Engineers, Inc. - A Consideration of Evaluating Customer Satisfaction for ICT Services

2015 International Conference on Computer Application Technologies (CCATS)

Author(s): Motoi Iwashita
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 August 2015
Conference Location: Matsue, Japan
Conference Date: 31 August 2015
Page(s): 30 - 33
ISBN (CD): 978-1-4673-8210-6
ISBN (Electronic): 978-1-4673-8211-3
DOI: 10.1109/CCATS.2015.16
Regular:

Ensuring that customers are continuously satisfied is an ongoing issue facing every company. Customer satisfaction is an indicator that is broadly utilized to improve goods/services for customer... View More

Advertisement