International Institute for Innovation, Industrial Engineering and Entrepreneurship - I4e2 - Determinants of the outcomes of services outsourcing: An empirical study of transport services

2015 International Conference on Industrial Engineering and Systems Management (IESM)

Author(s): Carlos Sanchis Pedregosa ; Maria Del Mar Gonzalez-Zamora ; Jose A. D. Machuca
Publisher: International Institute for Innovation, Industrial Engineering and Entrepreneurship - I4e2
Publication Date: 1 October 2015
Conference Location: Seville, Spain
Conference Date: 21 October 2015
Page(s): 1,278 - 1,285
ISBN (Electronic): 978-2-9600-5326-5
ISBN (USB): 978-2-9600-5325-8
DOI: 10.1109/IESM.2015.7380317
Regular:

The purpose of our study is to examine whether the design and management of the interfaces and interaction processes between customer and provider in services outsourcing are determinants of the... View More

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