International Institute for Innovation, Industrial Engineering and Entrepreneurship - I4e2 - Determinants of the outcomes of services outsourcing: An empirical study of transport services
2015 International Conference on Industrial Engineering and Systems Management (IESM)
Author(s): | Carlos Sanchis Pedregosa ; Maria Del Mar Gonzalez-Zamora ; Jose A. D. Machuca |
Publisher: | International Institute for Innovation, Industrial Engineering and Entrepreneurship - I4e2 |
Publication Date: | 1 October 2015 |
Conference Location: | Seville, Spain |
Conference Date: | 21 October 2015 |
Page(s): | 1,278 - 1,285 |
ISBN (Electronic): | 978-2-9600-5326-5 |
ISBN (USB): | 978-2-9600-5325-8 |
DOI: | 10.1109/IESM.2015.7380317 |
Regular:
The purpose of our study is to examine whether the design and management of the interfaces and interaction processes between customer and provider in services outsourcing are determinants of the... View More